Foods Across America Home Page
Shopping Cart 0Items
 
Gift Cards
Customer Service
 
 
My Account
 
create account forgot password?
 
 
Regions
Cities
Brands
Food types
Gift Bundles
Customer Favorites

There are currently no items in your shopping cart.

Your web browser's "cookie" feature must be enabled to use the shopping cart. If you added an item and received this message, it is possible the cookie is being blocked. Please adjust your browser's privacy settings to allow acceptance of 1st party cookies and try again.

Merchandise Subtotal:
$0.00

Customer Service
 
Select One
$0.00 - $29.99 $30.00 - $49.99 $50.00 - $74.99 $75.00 - $99.99 $100.00 - $129.99
Select One
Comfort Food Lovers Corporate Gifts Fast Food Lovers I Miss Chicago I Miss The South I Miss NY Meat Lovers Seafood Lovers Sweet Teeth

print page
Home > Customer Service > FAQ's


General FAQ's

Q: What happens if product arrives and wasn’t completely frozen? Can I refreeze?
A: Yes, if the product is still partially frozen, it can be refrozen. If for some reason the items arrive completely thawed, it would be best to enjoy your Foods Across America item within the shelf-life period (customer service has more information on shelf-life for specific items.)

back to top


Q: My product arrived without dry-ice and products are still cold. Is this okay to consume?
A: During transit, dry-ice may melt by the time your package arrives – this is normal, as the dry-ice packs are designed to last the duration of transit.  If you package arrives within the scheduled shipping period (1 or 2 days for most items), and is still cold in the shipping cooler, your product is fine.

back to top


Q: How will I be notified when product ships and/or arrives?
A: Once an order is placed, a notification is sent via e-mail with the order details, including the shipment tracking number, so you can check with the carrier to track delivery of the shipment.

back to top


Q: What if product is delivered when recipient is not home?
A: Your perishable package will be delivered and released by a delivery driver. Please make arrangements for the receipt of this product, including notifying your gift recipient.

back to top


Q: Why can’t I order just a single unit of many of the products?
A: Due to the costs for fulfillment and delivery, we have found that shipping multiple units for some products is the most cost effective method for our customers.

back to top


Q: Where can I find nutritional information, ingredient statements, allergen information, preparation instructions, and serving suggestions?
A: Complete information on each product, including ingredients, nutritional information, prep instructions, and serving suggestions, can be found on the item's page.

back to top


Q: What is the product guarantee?
A: Foods Across America guarantees that your products will be exactly as described, that you will receive what you ordered, and that the products will arrive in wholesome condition. If for some reason you or your gift recipient are not satisfied, please contact Foods Across America Customer Service within one business day after receipt of the order. Damage or loss due to incorrect or incomplete information or addresses will void our guarantee. In addition, we cannot guarantee shipments if arrangements are not made to receive our package. Foods Across America reserves the right to fully investigate or refuse claims that we believe may be unfounded or fraudulent.

back to top


Q: Can you ship to a PO box?
A: No.

back to top


Q: Does Foods Across America operate a store that I can visit in person?
A: No.

back to top


Q: How do I know the products I purchase/receive are safe?
A: All of our suppliers are established food manufacturers, and are screened to meet Foods Across America’s high standards for quality and safety.

back to top

Can't find what you're looking for in this section?
Ask a question about "General FAQ's."
 
Recommend a Product
 

Request A Free Catalog | Shipping Info | Customer Service | Become a Vendor | FAQ | About Us | Affiliates
Privacy Policy | Site Map
Call 1-800-888-FOOD Gift Cards

Welcome to Foods Across America Read More
© Copyright 2010 Foods Across America, LLC
Website Design and Website Development by Americaneagle.com, Inc.